Paranormal (EPINY) FAQ

When we receive an e-mail for an investigation, you will be asked to fill out a client questionnaire. Once we receive this back filled out completely, we will review the application and possibly set up a day/time to meet with the client and ask some basic questions about the experiences that they have had in the home or location.  After that, we will set up another date and time for an investigation, if we deem it necessary.  Before our investigation, we will research the home or location (it may be possible that something historic or tragic took place there). When we arrive on the night of the investigation, we will set up our equipment. We will require that the client or representative either find a quiet spot to remain in distanced from our team's equipment to avoid cross interference/contamination of audio and video or possibly stay with a friend or family member during our investigation. Please refrain from inviting friends and relatives over to watch the investigation without permission of, EPINY. After we complete the investigation, we will begin reviewing all of the evidence in the days/weeks to follow, and then set up a meeting where we will discuss the evidence with the client. The estimated time to receive the full review is 6-8 weeks however, depending on the situation at hand you may receive from us a preliminary findings review with some immediate advice to help and or rectify the situation to help you get by until the full extensive review is completed.
We document and analyze all of our findings during our investigations and attempt to determine the true nature of the activity.  All of our team members have full time jobs, families, and other commitments. This means that every case we work, all of our research and evidence review has to be done by working around personal schedules and commitments. Evidence data may take 6 ‑ 8 weeks to review, some cases may take longer.  If there is a lot of activity to review the documentation process can take much longer.  Keep in mind, if we investigate for 6 hours, we have that much audio/video to review (per camera, per recorder).  You will be provided a copy of any evidence found, if requested.  Please have patience with us. Our hope is that through research and a common sense approach, we can achieve a better understanding of any possible phenomena. When investigating the paranormal, we make every effort to find legitimate answers to unexplained phenomenon. Additionally, there may be times when all approaches are unable to fully explain paranormal events in question. In the paranormal field, not every question ends with an answer.  We will not attempt to create elaborate conclusions for unanswerable questions.